---
title: "Case Management System for the OPCC"
ocid: "ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THAMES VALLEY POLICE"
published: "2023-02-10"
---

# Case Management System for the OPCC

Buyer: THAMES VALLEY POLICE  
Current stage: Tender  
OCID: ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de.json)

## Summary

The Thames Valley Police is seeking a Case Management System to improve victim support services in compliance with the updated Victims Code. The procurement involves software packages and information systems, with a total value of £220,000. The tender is currently in the open stage, with a tender period ending on 17th March 2023. The contract period is scheduled to start on 22nd May 2023 and end on 23rd May 2026.

This tender presents an opportunity for businesses specialising in software solutions, database management, and electronic data services. Small and medium enterprises as well as voluntary, community, and social enterprises are encouraged to participate in this procurement process. The Case Management System project by Thames Valley Police is set to enhance victim services delivery and provide critical support under a new, more efficient model.

## Notice

The Victim Code sets out how victims of crime should be treated and what advice, support and practical information is available to them. In order to meet the strict updated demands of the Victims Code, it is necessary that a more robust and flexible Case Management System (CMS) is required to allow non-consent based referrals, as well as the opportunity to work dynamically with approved partners. Without a non-consent option, we are at risk of not adhering to the new legislation and risk victims not receiving critical support. By way of an Automatic Data Transfer (ADT), the Victims First Hub (VFH) provides the front door into victim services for TVP under a consent model. This requires Thames Valley Police (TVP) officers and staff to ask victims if they would like support, then to go onto NICHE and trigger a referral to the VFH. Under the Victim's Code, all victims have a right to be referred to a support service. Therefore, there is a need to move to a non-consent-based model.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8792cb35-a83d-4837-bc04-032682cca088 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 May 2023 - 23 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Locality | KIDLINGTON, OXON |
| Post town | Oxford |
| Postcode | OX5 1NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington West |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48612000 - Database-management system
- 48613000 - Electronic data management (EDM)
- 48614000 - Data-acquisition system
- 64215000 - IP telephone services
- 64216100 - Electronic message services
- 64216110 - Electronic data exchange services
- 64216120 - Electronic mail services
- 72261000 - Software support services
- 72312000 - Data entry services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72320000 - Database services
- 72321000 - Added-value database services

## Release History

- 10 Feb 2023 at 17:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8792cb35-a83d-4837-bc04-032682cca088

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8792cb35-a83d-4837-bc04-032682cca088
  10th February 2023 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59557&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8ff1476-8912-42a6-bc06-4d322e3640de.json.