---
title: "Talkative Enterprise Platform Licence - Direct Award via CCS RM6116"
ocid: "ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2025-06-05"
---

# Talkative Enterprise Platform Licence - Direct Award via CCS RM6116

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938.json)

## Summary

Durham County Council has completed the procurement process for the renewal of the Talkative Enterprise Platform Licence, ensuring continued support for their customer service and digital interactivity initiatives. The procurement, classified under the software package and information systems category, utilises a selective approach with a direct award via the CCS RM6116 framework agreement. The contract has been awarded to Maintel Europe Limited with a value of £26,699.55 and spans from 22 May 2025 to 21 May 2026. This initiative is centred in the North East region of the United Kingdom and reflects a commitment to maintain existing structures efficiently. The award was confirmed on 15 May 2025 with official publication on 5 June 2025.

The renewal of the Talkative Enterprise Platform Licence offers significant opportunities for SMEs and VCSEs looking to engage in future procurement activities. Businesses specialising in software development, digital customer service solutions, and enterprise platform management are particularly well-positioned to compete in this sector. The framework approach allows for streamlined bidding, granting industry players a chance to establish or strengthen relationships with government clients like Durham County Council. This tender represents a promising pathway for growth by catering to evolving technological demands within the local government sector in the North East.

## Notice

Renewal of annual Talkative enterprise licence to allow Customer Service and frontline digital interactivity to continue for DCC customers. In order to ensure continuity with the existing infrastructure, a direct award via CCS has been identified as the preferred RtM.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09c612f3-cdaf-4f80-8214-dba68d2f8299 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | 14 May 2025 |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | 21 May 2025 - 21 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £26,699 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Jun 2025 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09c612f3-cdaf-4f80-8214-dba68d2f8299

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09c612f3-cdaf-4f80-8214-dba68d2f8299
  5th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a940df44-524b-4be8-b960-7ba9569b4938.json.