---
title: "Provision of CXM Customer Portal"
ocid: "ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THANET DISTRICT COUNCIL"
published: "2019-12-19"
---

# Provision of CXM Customer Portal

Buyer: THANET DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c

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## Summary

The procurement process involved the provision of a CXM Customer Portal by Thanet District Council, located in Margate, South East England. The contract, with a total value of £68,750, was awarded on September 2, 2019, following the tender that ended on August 1, 2019. This procurement falls under the software and information systems category and was classified as a service. The contract period spans from September 6, 2019, to September 5, 2022, indicating a successful completion of this process for both the buyer and the awarded supplier, Spacecraft Creative Ltd.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) in the software development and IT services sectors. Businesses that specialise in customer experience management solutions or digital transformations would be particularly well-positioned to pursue similar contracts in the future. Engaging with local councils like Thanet District Council can lead to ongoing partnerships and contracts, fostering growth for technology-oriented companies in the public sector landscape.

## Notice

Provision of CXM Customer Portal - Please note this contract has already been awarded and is published for Transparency purposes only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a74add42-414c-4378-a91c-74654653cea3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2019 |
| Submission deadline | 1 Aug 2019 |
| Future notice date | Not specified |
| Award date | 1 Sep 2019 |
| Contract period | 5 Sep 2019 - 5 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,750 |
| Lots value | Not specified |
| Awards value | £68,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THANET DISTRICT COUNCIL |
| Locality | MARGATE |
| Post town | Canterbury |
| Postcode | CT9 1XZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Thanet |
| Electoral ward | Cliftonville West |
| Westminster constituency | East Thanet |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPACECRAFT CREATIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Dec 2019 at 13:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a74add42-414c-4378-a91c-74654653cea3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a74add42-414c-4378-a91c-74654653cea3
  19th December 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.thanet.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c.json.