---
title: "ITSM Service Desk & FM Tool"
ocid: "ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2017-04-24"
---

# ITSM Service Desk & FM Tool

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf)  
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## Summary

The procurement process concerns the provision of an IT Service Management (ITSM) Service Desk and Facilities Management (FM) tool, specifically aimed at replacing the existing Hornbill Supportworks system with ServiceNow's capabilities. The buying organisation is the Department for Work and Pensions, operating in the information systems and servers industry category. The procurement process is completed, with the tender period having concluded on 10 June 2016. The awarded contract, valued at £247,407.22, commenced on 8 July 2016 and will run until 7 July 2019, with the awarded status being active as of 22 June 2016. The primary delivery location for the service is in the South East of the United Kingdom.

This contract presents significant opportunities for businesses specialising in IT service management solutions, particularly those with expertise in ServiceNow products. Companies that provide IT infrastructure support or software services, especially medium to large-scale enterprises with relevant experience, would be well-suited to compete in similar future tenders. Given the government's emphasis on efficient service delivery, businesses that can demonstrate innovative and effective solutions in the ITSM arena are likely to find ample openings for growth in public procurement.

## Notice

Contract for the replacement of Hornbill Supportworks with ServiceNow's IT Service Automation Application Suite to provide core functionality to the IT and Facilities Service Desk tool.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2017 |
| Submission deadline | 10 Jun 2016 |
| Future notice date | Not specified |
| Award date | 21 Jun 2016 |
| Contract period | 7 Jul 2016 - 7 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £247,407 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 4DW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | West Hill & North Laine |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 24 Apr 2017 at 14:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa
  24th April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf.json.