---
title: "HPFT - Patient Experience Portal"
ocid: "ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE PARTNERSHIP FOUNDATION NHS TRUST"
published: "2026-03-18"
---

# HPFT - Patient Experience Portal

Buyer: HERTFORDSHIRE PARTNERSHIP FOUNDATION NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5

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## Summary

The Hertfordshire Partnership Foundation NHS Trust has completed the award stage for the procurement of a Patient Experience Portal, utilising the G-Cloud 14 Framework. The contracting process involved a call-off from a framework agreement, a selective procurement method suitable for large organisations rather than SMEs or VCSEs. The contract, valued at £270,000, will run from 1 March 2026 to 28 February 2029. The service falls under the software-related services category and is intended for delivery within the UK, specifically in Welwyn Garden City, England. The award was published on 18 March 2026.

This tender provides substantial opportunities for businesses developing software-related services, particularly those experienced with healthcare solutions. The procurement of such a portal necessitates collaboration between healthcare and technology sectors, opening avenues for providers who can deliver seamless, patient-focused digital experiences. Businesses similar to Patients Know Best Limited, the awarded supplier, would benefit from such initiatives, further fostering growth through innovation in patient care. Engaging with this contract may also enable businesses to establish a more prominent presence within the NHS supply chain, thereby expanding their market reach and influence.

## Notice

Hertfordshire Partnership University NHS Trust award for Patient Experience Portal via G-Cloud 14 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eedc72cd-d507-4b67-bf07-e556fa53f3c2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2026 |
| Submission deadline | 9 Feb 2026 |
| Future notice date | Not specified |
| Award date | 1 Mar 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £270,000 |
| Lots value | Not specified |
| Awards value | £270,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE PARTNERSHIP FOUNDATION NHS TRUST |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PATIENTS KNOW BEST |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 18 Mar 2026 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eedc72cd-d507-4b67-bf07-e556fa53f3c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eedc72cd-d507-4b67-bf07-e556fa53f3c2
  18th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5.json.