---
title: "24/015 Customer Contact Solution - AWARD"
ocid: "ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TAMWORTH BOROUGH COUNCIL"
published: "2025-06-09"
---

# 24/015 Customer Contact Solution - AWARD

Buyer: TAMWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec

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## Summary

Tamworth Borough Council has completed the procurement process for its "24/015 Customer Contact Solution" project, aimed at revolutionising digital customer contact management. This procurement, classified under software package and information systems (CPV code: 48000000), is located in Tamworth, West Midlands, United Kingdom. It involved an open procedure reaching its award stage as of 9th June 2025. The awarded contract commenced on 29th May 2025 and is set to conclude by 28th May 2028. Netcall Technology Limited was identified as the supplier following this procurement process that concluded the tender period on 24th January 2025.

This tender represents a significant opportunity for businesses specialising in cloud-based solutions, CRM systems, and workflow management technologies. Small and medium-sized enterprises (SMEs) stand to benefit, particularly those with expertise in AI and robotic process automation (RPA) integration. Tamworth Borough Council seeks to transform customer service operations with scalable, cost-effective solutions, offering growth prospects for firms that can enhance customer engagement and automate routine tasks while providing intelligent insights. The focus on integrating the latest technological advancements makes this contract a lucrative venture for innovative tech firms looking to leverage their capabilities in public sector engagements.

## Notice

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2025 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | 25 Mar 2025 |
| Contract period | 28 May 2025 - 28 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAMWORTH BOROUGH COUNCIL |
| Locality | STAFFS |
| Post town | Birmingham |
| Postcode | B79 7BZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Tamworth |
| Electoral ward | Castle |
| Westminster constituency | Tamworth |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Jun 2025 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000
  9th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec.json.