---
title: "Service Desk Support"
ocid: "ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CHRISTIE HOSPITAL"
published: "2020-08-10"
---

# Service Desk Support

Buyer: THE CHRISTIE HOSPITAL  
Current stage: Award  
OCID: ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004.json)

## Summary

The procurement process concerns a contract for "Service Desk Support" valued at £36,000, initiated by The Christie Hospital located in Manchester, England. This contract falls under the industry category of helpdesk and support services (CPV code: 72253000). The procurement method utilised was selective, through a call-off from a framework agreement. The tender period concluded on 1st July 2020, with the contract commencing on 10th July 2020 and scheduled to end on 9th July 2021.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in the growing field of IT support services. Companies with expertise in helpdesk support and those proficient in managing service desk operations would be particularly well-suited to compete for similar contracts, thus facilitating their growth in the public procurement market.

## Notice

Service Desk Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/68e88686-a9d5-4d06-96a8-d0334d3decce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2020 |
| Submission deadline | 1 Jul 2020 |
| Future notice date | Not specified |
| Award date | 9 Jul 2020 |
| Contract period | 9 Jul 2020 - 9 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,000 |
| Lots value | Not specified |
| Awards value | £36,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHRISTIE HOSPITAL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M20 4BX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Withington |
| Westminster constituency | Manchester Withington |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNDOWN SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 10 Aug 2020 at 08:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/68e88686-a9d5-4d06-96a8-d0334d3decce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/68e88686-a9d5-4d06-96a8-d0334d3decce
  10th August 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a9aaa88d-fca5-4c95-b1e3-9af148312004.json.