---
title: "Provision of Customer Service Training Course"
ocid: "ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2023-02-09"
---

# Provision of Customer Service Training Course

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23

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## Summary

The East West Railway Company Limited has completed the award process for the tender titled "Provision of Customer Service Training Course" in the Education and training services category. The procurement method used was a limited Competitive quotation (below threshold). The contract period is from 13th February 2023 to 13th February 2024, with a total value of £114,000. The tender was held in Milton Keynes (MK9 1FB), and the tender period ended on 25th January 2023.

This tender presents an opportunity for SMEs and voluntary, community, and social enterprise (VCSE) organisations to provide customer service training services. Businesses in the education and training sector would be well-suited to compete for this tender. The East West Railway Company Limited is the buying organisation for this contract.

## Notice

The Services are the development of and support in delivering a Customer Service Training Course and Train the Trainer Course for EWR Co.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abef1162-73d2-48b4-a537-a6171d4685bd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2023 |
| Submission deadline | 25 Jan 2023 |
| Future notice date | Not specified |
| Award date | 8 Feb 2023 |
| Contract period | 13 Feb 2023 - 13 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £114,000 |
| Lots value | Not specified |
| Awards value | £114,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK9 1FB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Central Milton Keynes |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNTHINK |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 9 Feb 2023 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abef1162-73d2-48b4-a537-a6171d4685bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abef1162-73d2-48b4-a537-a6171d4685bd
  9th February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a9ff31b1-00d4-46d4-8080-59db60223d23.json.