---
title: "Security Operations Centre (SOC)"
ocid: "ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2023-11-17"
---

# Security Operations Centre (SOC)

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4

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## Summary

The Financial Ombudsman Service is seeking a Managed Security Operations Centre (SOC) service. The contract involves providing a modern SOC capability operating 24/7, core security incident response, threat intelligence, and process improvement. The procurement method is selective, with a tender deadline on 18th December 2023 and a contract period from 30th April 2024 to 29th April 2027. The service falls under the IT services category and is located in London, United Kingdom.

This opportunity for a managed SOC service by the Financial Ombudsman Service is suited for businesses in IT services, cybersecurity, and managed services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract offers a three-year period for service provision and collaboration with the Financial Ombudsman Service's cyber security team, presenting a growth opportunity for businesses with expertise in security operations and threat response.

## Notice

The Financial Ombudsman Service intends to place a contract for the provision of a managed Security Operations Centre (SOC) service to provide the following: 1) Provision of a modern and fit-for-purpose SOC capability operating 24 hours a day, 7 days a week, 365 days a year (working in concert with the Financial Ombudsman Service's cyber security team); 2) Undertake standard security operations functions including: a. Performing triage of security incidents, core security incident response, and escalation activities (we refer to these as level 1 and 2 activities); b. Tuning/configuration of the Security Information & Event Management (SIEM) solution and associated Security Orchestration, Automation & Response (SOAR) capabilities; c. Responding to threat intelligence and performing proactive threat hunting; d. Management, investigation, and resolution of critical/major security incidents including digital forensics as required; and e. Conducting process improvement activities to improve the effectiveness of the SOC. 3) Provision of cyber security resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis. These resources maybe involved in project or business as usual activities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bfb2e1e-4eda-4896-82c8-bb771e298b3f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2023 |
| Submission deadline | 18 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Apr 2024 - 29 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Nov 2023 at 15:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7bfb2e1e-4eda-4896-82c8-bb771e298b3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bfb2e1e-4eda-4896-82c8-bb771e298b3f
  17th November 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procurement.financial-ombudsman.org.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4.json.