---
title: "Contract Award - Case management System for Information Requests and Complaints"
ocid: "ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNCIL"
published: "2021-02-16"
---

# Contract Award - Case management System for Information Requests and Complaints

Buyer: BUCKINGHAMSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943.json)

## Summary

Buckinghamshire Council has completed the award process for a contract titled "Contract Award - Case management System for Information Requests and Complaints". This contract, worth £36,000, falls under the software package and information systems category (CPV code 48000000). The procurement method used was a direct award, with the contract period commencing on 19th February 2021 and concluding on 18th February 2022. The location for the delivery of services is in the South East region of the United Kingdom. The tender period ended on 1st January 2021.

This procurement presents a valuable opportunity for businesses engaged in the development and provision of software solutions, particularly those specialising in case management systems. Small and medium-sized enterprises (SMEs) could benefit from this direct award, as the nature of the tender suggests potential for tailored services and competitive bids. Companies looking to expand their market presence in the public sector, especially in local government services, should consider similar future procurement opportunities that may arise from Buckinghamshire Council and other public bodies.

## Notice

Award Notice for a case management system for customer information requests and complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae255478-2211-4083-86e2-c20d3f9fda87 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2021 |
| Submission deadline | 1 Jan 2021 |
| Future notice date | Not specified |
| Award date | 8 Feb 2021 |
| Contract period | 19 Feb 2021 - 18 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,000 |
| Lots value | Not specified |
| Awards value | £36,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESPOND GROUP LTD (TRADING AS APTEAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Feb 2021 at 13:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae255478-2211-4083-86e2-c20d3f9fda87

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae255478-2211-4083-86e2-c20d3f9fda87
  16th February 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.buckinghamshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943.json.