--- title: "A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB" ocid: "ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed.json" source: "Contracts Finder" current_stage: "Award" buyer: "HEREFORDSHIRE & WORCESTERSHIRE INTEGRATED CARE BOARD" published: "2023-04-04" --- # A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB Buyer: HEREFORDSHIRE & WORCESTERSHIRE INTEGRATED CARE BOARD Current stage: Award OCID: ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed.json) ## Summary The Herefordshire & Worcestershire Integrated Care Board has awarded a contract to the British Red Cross for an A&E High Intensity Usage Service. The contract, valued at £245,000 in GBP, commenced on 28th March 2023 and will run for a 2-year period covering Worcestershire. This service aims to provide personalised support to individuals accessing emergency services more frequently than expected, with a focus on person-centred care and reducing demand for urgent services. This tender opportunity can benefit businesses in the health and community services sector, especially those experienced in delivering high intensity use support services. The procurement process, currently in the award stage, used a direct procurement method with a single tender action below the threshold. Businesses interested in person-centred approaches and working in partnership with health and care services are well-suited to compete for opportunities in this tender specific to supporting individuals with high intensity use of emergency services. ## Notice A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected. The service will: * Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way; * Understand and address the unmet needs of people who access care more than expected * Lower the stigma associated with high intensity use and create a positive culture * Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire * Provide a service driven by quality and demonstrate person-centred approach * Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning. * Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them * Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services. As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999). Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Direct | | Procurement method details | Single tender action (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Apr 2023 | | Submission deadline | 27 Mar 2023 | | Future notice date | Not specified | | Award date | 27 Mar 2023 | | Contract period | 27 Mar 2023 - 27 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £245,000 | | Lots value | Not specified | | Awards value | £245,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEREFORDSHIRE & WORCESTERSHIRE INTEGRATED CARE BOARD | | Locality | WORCESTER | | Post town | Worcester | | Postcode | WR3 7NS | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG12 Worcestershire CC | | Local authority | Worcester | | Electoral ward | Claines | | Westminster constituency | Worcester | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BRITISH RED CROSS | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85323000 - Community health services ## Release History - 4 Apr 2023 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0 4th April 2023 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed.json.