--- title: "CBC-1807-T-TH EDT Contact Centre" ocid: "ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CENTRAL BEDFORDSHIRE COUNCIL" published: "2025-07-03" --- # CBC-1807-T-TH EDT Contact Centre Buyer: CENTRAL BEDFORDSHIRE COUNCIL Current stage: Tender OCID: ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12.json) ## Summary Central Bedfordshire Council is currently overseeing a competitive tender process to appoint an independent provider to manage the Emergency Duty Team (EDT) Contact Centre. This service, categorised under customer-care services, focuses on providing out-of-hours emergency social work services, with critical coverage extending to Bedford and Luton Borough Councils. The tender process follows an open procedure with the submission deadline set for 18th July 2025 at 12:00 PM. Operating 365 days a year, the service aims to safeguard individuals at risk across multiple regions including the United Kingdom, British Overseas Territories, and Europe. The contract is set to commence on 1st October 2025 and will conclude on 30th September 2027. The procurement offers promising opportunities for businesses specialising in customer-care and social work services, particularly those with experience in managing emergency response services. Firms with a robust framework for child and adult safeguarding, paired with a capacity to deliver under dynamic conditions, are well-suited to compete. As the council seeks an independent operator, this tender could facilitate significant business growth and exposure, especially for businesses looking to expand their footprint within public sector contracts. The open procedure allows for a diverse range of providers to showcase their competencies in delivering such essential services effectively. ## Notice Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: o Monday to Thursday 5pm to 9pm o Friday from 4pm to Monday at 9am o 24 hours service on Public Holidays Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Jul 2025 | | Submission deadline | 18 Jul 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Oct 2025 - 30 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CENTRAL BEDFORDSHIRE COUNCIL | | Locality | BEDFORDSHIRE | | Post town | Stevenage | | Postcode | SG17 5TQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH25 Central Bedfordshire | | Local authority | Central Bedfordshire | | Electoral ward | Shefford | | Westminster constituency | Hitchin | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79342300 - Customer services - 79342320 - Customer-care services - 85000000 - Health and social work services - 85300000 - Social work and related services ## Release History - 3 Jul 2025 at 06:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 - 1 Jul 2025 at 09:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 - 1 Jul 2025 at 09:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 - 18 Jun 2025 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244 3rd July 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/centralbedfordshire/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12.json.