---
title: "TROO0294 - Rail Customer Experience Survey: method review and transition surveys"
ocid: "ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2024-12-23"
---

# TROO0294 - Rail Customer Experience Survey: method review and transition surveys

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6.json)

## Summary

The Department for Transport (DfTc) has completed the procurement process titled "TROO0294 - Rail Customer Experience Survey: method review and transition surveys," classified under Research consultancy services (CPV code 73210000). The contract has been awarded to BDRC Continental Limited. The procurement process was selective and involved a call-off from a framework agreement. The project's contract period started on 15th August 2022 and is set to end on 31st March 2025, extending to various locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, United Kingdom, and other parts of the world. Key dates include the tender period ending on 22nd July 2022 and the award published on 18th September 2023. The total value of the awarded contract is £1,734,000 GBP.

This tender presents significant growth opportunities for businesses specialising in research consultancy services, particularly those adept at conducting large-scale customer experience surveys within the transport sector. Small and medium-sized enterprises (SMEs) are noted as suitable for this project, encouraging diverse market participation. Companies with robust capabilities in method review and transition surveys within the rail industry can leverage this opportunity to expand their portfolio and gain visibility in the public procurement domain. The Department for Transport's collaboration with BDRC Continental Limited underscores the project's importance and the potential for partnering with leading UK transport authorities.

## Notice

Contract Award Notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/65d6d9b0-f56b-4680-a074-c5f041a9c545 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2024 |
| Submission deadline | 22 Jul 2022 |
| Future notice date | Not specified |
| Award date | 26 Aug 2022 |
| Contract period | 14 Aug 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £112,000 |
| Lots value | Not specified |
| Awards value | £1,734,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BDRC CONTINENTAL |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 23 Dec 2024 at 09:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/65d6d9b0-f56b-4680-a074-c5f041a9c545
- 17 Oct 2023 at 09:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/65d6d9b0-f56b-4680-a074-c5f041a9c545
- 26 Aug 2022 at 16:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/65d6d9b0-f56b-4680-a074-c5f041a9c545

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/65d6d9b0-f56b-4680-a074-c5f041a9c545
  23rd December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1c30665e-a67e-48e1-9abd-bb60f97f50e6
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25be08de-358e-41fe-84a0-a0f526f003fc
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1b9c0af2-560f-485e-b4eb-59aadad92a88
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aaa1f619-1a47-48bb-bc6a-0a2442ff54e6.json.