---
title: "Network Management Contact Centre"
ocid: "ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-02-13"
---

# Network Management Contact Centre

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff.json)

## Summary

The public procurement process pertains to the Department for Work and Pensions, which has awarded a contract titled "Network Management Contact Centre." This contract falls within the call centre industry category and is based in Leeds, England. The procurement method utilised was a selective approach, specifically a call-off from a framework agreement, and the award was made on 1st August 2013. The contract period extends from 29th August 2013 to 31st July 2018, with a total contract value of £52,361,000, covering a range of essential services for pension and benefit enquiries.

This tender presents substantial opportunities for businesses, particularly those within the call centre services sector. Companies with the capacity to manage high-volume call handling and provide customer service solutions for government-related inquiries would be well-suited to compete. The nature of the services required indicates a need for large organisations with robust operational capabilities, which could enhance their prospects of growth by securing contracts with public sector entities similar to the Department for Work and Pensions.

## Notice

A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2018 |
| Submission deadline | 17 Jun 2013 |
| Future notice date | Not specified |
| Award date | 31 Jul 2013 |
| Contract period | 28 Aug 2013 - 31 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £52,361,000 |
| Lots value | Not specified |
| Awards value | £52,361,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Feb 2018 at 16:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1
  13th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff.json.