---
title: "Call Handling IVR Work"
ocid: "ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HER MAJESTYS LAND REGISTRY"
published: "2018-02-01"
---

# Call Handling IVR Work

Buyer: HER MAJESTYS LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca.json)

## Summary

The procurement process for the "Call Handling IVR Work" was initiated by Her Majesty's Land Registry, with a total contract value of £72,174.62. This project, classified under the CPV code for communication software packages, is aimed at delivering Enghouse IVR work for call handling. The tender period concluded on 25 October 2017, marking the transition to a contract period starting on 1 November 2017 and set to end on 28 February 2018. The purchasing organisation is located in Plymouth, England, and procured the contract using a selective method through a framework agreement.

This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) specialising in communication software and related services. Businesses that can offer innovative technology solutions and demonstrate expertise in developing interactive voice response systems will find this tender well-suited for competition. The involvement of a reputable contracting authority like Her Majesty's Land Registry further enhances the potential gain for participants, fostering a collaborative environment for SMEs to expand their market footprint.

## Notice

Enghouse IVR work for Call Handling project

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96e431ce-c2dc-4038-8e61-620de96737d0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2018 |
| Submission deadline | 25 Oct 2017 |
| Future notice date | Not specified |
| Award date | 26 Oct 2017 |
| Contract period | 1 Nov 2017 - 28 Feb 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,174 |
| Lots value | Not specified |
| Awards value | £72,174 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HER MAJESTYS LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATRIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 1 Feb 2018 at 10:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96e431ce-c2dc-4038-8e61-620de96737d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96e431ce-c2dc-4038-8e61-620de96737d0
  1st February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca.json.