---
title: "Case Management Solution for ACRO"
ocid: "ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THAMES VALLEY POLICE"
published: "2023-07-12"
---

# Case Management Solution for ACRO

Buyer: THAMES VALLEY POLICE  
Current stage: Award  
OCID: ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e

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## Summary

The Thames Valley Police has awarded a contract for a Case Management Solution to Crimson Limited. The procurement process, led by Thames Valley Police, aimed to streamline business processes within ACRO Criminal Records Office. The tender, titled "Case Management Solution for ACRO," falls under the services category and had a total contract value of £5,000,000. The procurement method used was an open procedure with a tender end date of February 8, 2023, and a contract period starting from April 28, 2023, to March 31, 2028.

This contract award presents a growth opportunity for businesses providing database and operating software development services. Companies with expertise in database systems, software development, and database services would be well-suited to compete. The contract, which will run from August 1, 2023, to July 31, 2026, offers a chance for businesses to contribute to enhancing efficiency and delivering new products and services to support law enforcement and public protection organisations.

## Notice

ACRO Criminal Records Office (ACRO) is a national police unit governed by the National Police Chief's Council (NPCC) and hosted by Hampshire Constabulary, working for safer communities and leading in criminal record exchange both nationally and internationally. We provide a range of services that deliver operational benefits to law enforcement and public protection organisations. We also deliver bespoke certificate processes to the general public to support immigration and work visa processes. ACRO are seeking suitable providers to deliver Case Management solutions to a number of core business functions within ACRO. This specification outlines requirements with the aim to innovate and streamline existing business processes, to deliver continuous improvement and efficiencies, as well as providing opportunities for growth to deliver new products and services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6945183a-2694-4c3a-8f21-fb4897e43d0b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2023 |
| Submission deadline | 8 Feb 2023 |
| Future notice date | Not specified |
| Award date | 1 May 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Locality | KIDLINGTON, OXON |
| Post town | Oxford |
| Postcode | OX5 1NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington West |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRIMSON |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48612000 - Database-management system
- 72212600 - Database and operating software development services
- 72212610 - Database software development services
- 72320000 - Database services
- 72321000 - Added-value database services

## Release History

- 12 Jul 2023 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6945183a-2694-4c3a-8f21-fb4897e43d0b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6945183a-2694-4c3a-8f21-fb4897e43d0b
  12th July 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=58333&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e.json.