---
title: "Revenues and Benefits Telephone Information Service"
ocid: "ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GUILDFORD BOROUGH COUNCIL"
published: "2023-08-09"
---

# Revenues and Benefits Telephone Information Service

Buyer: GUILDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525.json)

## Summary

The Guildford Borough Council awarded a contract for the "Revenues and Benefits Telephone Information Service" to INFORM COMMUNICATIONS LTD. The contract, under the main procurement category of services, is valued at £26,401 GBP. The procurement method used was "Other - Framework Direct Award (below threshold)". The tender period ended on June 1, 2023, and the contract period is from June 14, 2023, to June 13, 2026. The service will be provided in GUILDFORD with postal code GU2 4BB.

This contract presents an opportunity for small and medium-sized enterprises (SMEs) in the telecommunications services sector to grow their business by providing a specialist IVR information service for Council Tax, Business Rates, and Benefits. Businesses offering telephone-answering services can find potential for growth by offering bespoke information services to the Guildford Borough Council. The council aims to encourage self-service among customers and provide information outside office hours, enhancing customer service and operational efficiency.

## Notice

24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Framework Direct Award (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | 1 Jun 2023 |
| Future notice date | Not specified |
| Award date | 24 Apr 2023 |
| Contract period | 13 Jun 2023 - 13 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,401 |
| Lots value | Not specified |
| Awards value | £26,401 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GUILDFORD BOROUGH COUNCIL |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU2 4BB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | St Nicolas |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 9 Aug 2023 at 15:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106
  9th August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525.json.