--- title: "CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council" ocid: "ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BRECKLAND DISTRICT COUNCIL AND SOUTH HOLLAND DISTRICT COUNCIL" published: "2023-06-16" --- # CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council Buyer: BRECKLAND DISTRICT COUNCIL AND SOUTH HOLLAND DISTRICT COUNCIL Current stage: Tender OCID: ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c.json) ## Summary The South Norfolk District Council & Broadland District Council have initiated a procurement process titled "Telephony Contact Centre System Replacement". The procurement falls under the services category with a specific focus on telephone operator and call centre services. The procurement method is selective with a tender deadline of June 30, 2023. The contract period is set to start on August 2, 2023, and end on October 31, 2026. Interested businesses must address their bids to the specified delivery address in Norfolk, United Kingdom. This tender for the telephony system replacement offers growth opportunities for businesses providing telecommunication and customer service solutions. Small and medium-sized enterprises (SMEs) are encouraged to participate as the suitability criteria favour them. The procurement process is currently at the active stage, providing aspiring contractors with a chance to engage in a restricted procedure above the threshold. The procurement process marks a significant business opportunity within the services sector, catering to the needs of South Norfolk and Broadland District Councils. ## Notice You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jun 2023 | | Submission deadline | 30 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Aug 2023 - 31 Oct 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRECKLAND DISTRICT COUNCIL AND SOUTH HOLLAND DISTRICT COUNCIL | | Locality | NORFOLK | | Post town | Norwich | | Postcode | NR7 0WF | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Broadland | | Electoral ward | Brundall | | Westminster constituency | Broadland and Fakenham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79511000 - Telephone operator services - 79512000 - Call centre ## Release History - 16 Jun 2023 at 14:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 - 14 Jun 2023 at 11:41 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 - 13 Jun 2023 at 16:14 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 - 13 Jun 2023 at 15:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22 16th June 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/brecklandcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.southnorfolkandbroadland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c.json.