---
title: "Award of contract for contact centre software"
ocid: "ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACKBURN WITH DARWEN BOROUGH COUNCIL"
published: "2025-02-07"
---

# Award of contract for contact centre software

Buyer: BLACKBURN WITH DARWEN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906

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## Summary

Blackburn With Darwen Borough Council has awarded a contract for a contact centre software solution within the software package and information systems industry category. The contract, which was part of a call-off from the NHS SBS Framework, was awarded through a selective procurement method. Netcall Technology Limited, a small to medium-sized enterprise (SME), has been selected as the supplier. The total contract value is £232,995. The contract commenced on 2nd February 2025 and will continue until 13th October 2027, with services to be delivered to the Blackburn postcode BB1 7DY.

This contract presents significant opportunities for businesses specialising in software and information systems, particularly those experienced in providing contact centre solutions. SMEs in the technology sector that can offer innovative and reliable software solutions will find this award illustrative of the potentials available through framework agreements. Engaging in similar public tenders can lead to substantial business growth, enhanced credibility, and the building of key relationships with public sector buyers like Blackburn With Darwen Borough Council.

## Notice

Award of contract for contact centre solution through NHS SBS Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1dbbe610-da7a-409c-aa04-9d87b7a9e6ed |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 3 Feb 2025 |
| Contract period | 4 Feb 2025 - 13 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £232,995 |
| Lots value | Not specified |
| Awards value | £232,995 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKBURN WITH DARWEN BOROUGH COUNCIL |
| Locality | BLACKBURN |
| Post town | Blackburn |
| Postcode | BB1 7DY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD41 Blackburn with Darwen |
| Local authority | Blackburn with Darwen |
| Electoral ward | Blackburn Central |
| Westminster constituency | Blackburn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Feb 2025 at 10:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1dbbe610-da7a-409c-aa04-9d87b7a9e6ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1dbbe610-da7a-409c-aa04-9d87b7a9e6ed
  7th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906.json.