---
title: "Buses Customer Service Training"
ocid: "ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2017-01-18"
---

# Buses Customer Service Training

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb

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## Summary

Transport for London initiated the procurement process for the contract titled "Buses Customer Service Training" within the education and training services category. The tender, which involved a selective procurement method, aimed at designing and delivering customer experience training for bus drivers and garage staff. The contract was awarded to Development Ltd for a total value of £2,389,600. The contract period commenced on 17th February 2016 and concluded on 20th February 2020, following the tender submission deadline which was on 16th February 2016. The delivery address for the services was in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in training and education services, particularly those experienced in customer service training for transport sectors. Companies with expertise in developing bespoke training solutions or conducting large-scale training programmes would be well-suited to compete in similar future tenders. Collaboration with organisations such as Transport for London may also offer pathways for growth, enabling businesses to expand their service offerings within the public sector.

## Notice

Design and delivery of customer experience training for bus drivers and garage staff

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed679a0f-584b-4c8d-b62a-14c553f36de5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2017 |
| Submission deadline | 16 Feb 2016 |
| Future notice date | Not specified |
| Award date | 16 Feb 2016 |
| Contract period | 17 Feb 2016 - 20 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,389,600 |
| Lots value | Not specified |
| Awards value | £2,389,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEVELOPMENT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 18 Jan 2017 at 15:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed679a0f-584b-4c8d-b62a-14c553f36de5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed679a0f-584b-4c8d-b62a-14c553f36de5
  18th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6c43233f-4277-439a-94b6-f44197ad9af7
  Buses Customer Service Training

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb.json.