--- title: "Quotation for Learning & Development Customer Feedback System" ocid: "ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2017-11-03" --- # Quotation for Learning & Development Customer Feedback System Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f.json) ## Summary Sandwell Metropolitan Borough Council is currently initiating a public procurement process titled "Quotation for Learning & Development Customer Feedback System." This procurement falls under the services industry category and is set to take place in Oldbury, West Midlands, United Kingdom. The tender is in the planning stage, with a closing date for submissions on Friday, 17 November 2017, at 15:00hrs. The procurement method is an open procedure (below threshold), and the contract period is expected to commence on 1 December 2017 and run until 30 November 2019. This tender presents an excellent opportunity for businesses specialised in software development, particularly those with experience in customer relation management systems and educational feedback solutions. Companies that can provide user-friendly software and compatible tablet devices are well-suited to compete for this contract, which aims to streamline and enhance the evaluation process of training sessions for the Council. Interested suppliers should register on the In-tend e-Tendering System to express their interest and submit a quotation. ## Notice Learning & Development Customer Feedback System As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports. The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment. We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 17 November 2017 at 15:00hrs Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e179f4f9-46f7-4e87-b66a-11765eed64f3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Nov 2017 | | Submission deadline | 17 Nov 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2017 - 30 Nov 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48422000 - Software package suites - 48445000 - Customer Relation Management software package ## Release History - 3 Nov 2017 at 13:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e179f4f9-46f7-4e87-b66a-11765eed64f3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e179f4f9-46f7-4e87-b66a-11765eed64f3 3rd November 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f.json.