--- title: "Systems Partner to Develop a Customer Relationship Management Application" ocid: "ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d.json" source: "Contracts Finder" current_stage: "Award" buyer: "WEST YORKSHIRE COMBINED AUTHORITY" published: "2024-05-23" --- # Systems Partner to Develop a Customer Relationship Management Application Buyer: WEST YORKSHIRE COMBINED AUTHORITY Current stage: Award OCID: ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d.json) ## Summary The West Yorkshire Combined Authority has awarded a contract for the development of a Customer Relationship Management Application. The contract, valued at £194,150 GBP, was awarded to BLACKLIGHT SOFTWARE LIMITED. The procurement process was initiated as a tender and followed an open procedure. The tender period ended on September 29, 2023, and the contract period is scheduled to run from April 8, 2024, to April 7, 2028. The main procurement category is services, and the project is located in Yorkshire and the Humber. This opportunity to develop the CRM application presents a significant business opportunity for IT service providers, particularly those experienced in consulting, software development, and Internet services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suited to compete for this contract. The West Yorkshire Combined Authority aims to enhance customer service and information sharing across multiple service areas, providing businesses and individuals with better support and engagement through this new system. ## Notice The primary objectives of the new system are to: * Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. * Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). * The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. * Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. * Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. * Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. * Be able to securely collect, store and report on equality monitoring information. * Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e507dbce-5b80-4a73-8f0b-e4e8b11661c3 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2024 | | Submission deadline | 29 Sep 2023 | | Future notice date | Not specified | | Award date | 23 Feb 2024 | | Contract period | 7 Apr 2024 - 7 Apr 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £194,150 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST YORKSHIRE COMBINED AUTHORITY | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 2DE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BLACKLIGHT SOFTWARE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 23 May 2024 at 15:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e507dbce-5b80-4a73-8f0b-e4e8b11661c3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e507dbce-5b80-4a73-8f0b-e4e8b11661c3 23rd May 2024 - Awarded contract notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73178&B=UK Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257 User / Company ## Notice URLs - https://www.westyorks-ca.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d.json.