---
title: "Cloud Software (Citrix) Support Contract 2024"
ocid: "ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2025-08-26"
---

# Cloud Software (Citrix) Support Contract 2024

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465.json)

## Summary

The Royal Borough of Kingston upon Thames has initiated a tender titled "Cloud Software (Citrix) Support Contract 2024," which falls under the Database and Operating Software Package industry category, with a focus on maintaining service continuity for key council applications. The procurement is conducted through a direct award method and began with the tender stage, concluding on 22 March 2024. The contract, valued at £808,200, spans from 17 April 2024 to 16 October 2025, and covers multiple regions across the United Kingdom including North East, North West, and other areas, focusing on the services category. This process has reached the award stage, with the contract being successfully awarded to Softcat plc, as published on 12 April 2024.

This tender offers substantial business growth opportunities, particularly for firms specialising in software support and IT services related to software platforms like Citrix. Small and medium enterprises (SMEs) are deemed suitable candidates for this contract, given the scope and regional coverage, presenting an attractive opportunity to expand their portfolio by supporting vital public services in sectors such as finance, social care, housing, and planning. Companies with a strong track record in managing complex software environments and offering robust support solutions would be well-suited to compete for similar opportunities in the future.

## Notice

Software renewal to maintain the service continuity of all Council applications delivered through the Citrix Software platform and includes the core applications for finance, social care, housing, planning systems, revenue and benefit which are all critical to the day-to-day operation of the Councils.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f8458f8-93ac-412f-bac6-42b0be13b367 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2025 |
| Submission deadline | 22 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 16 Apr 2024 - 16 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £808,200 |
| Lots value | Not specified |
| Awards value | £808,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48600000 - Database and operating software package

## Release History

- 26 Aug 2025 at 07:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1f8458f8-93ac-412f-bac6-42b0be13b367
- 12 Apr 2024 at 12:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0e6b7d2-f4d6-4738-b34e-afc4b68d39c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f8458f8-93ac-412f-bac6-42b0be13b367
  26th August 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b0e6b7d2-f4d6-4738-b34e-afc4b68d39c2
  12th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465.json.