--- title: "National Staff Support Helpline for all NHS and social care staff" ocid: "ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ENGLAND" published: "2022-02-25" --- # National Staff Support Helpline for all NHS and social care staff Buyer: NHS ENGLAND Current stage: Tender OCID: ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584.json) ## Summary The NHS England is seeking tenders for the "National Staff Support Helpline for all NHS and social care staff," aimed at providing crucial counselling services. This procurement process is currently in the tender stage, with the deadline for submissions set for 29 March 2022. The contract is valued at £700,000 and is expected to commence on 9 May 2022, concluding on 31 March 2023. The project will be executed primarily in England, with delivery addresses in Leeds (postcode LS2 7UE). This initiative falls under the healthcare industry category, specifically focusing on counselling and guidance services, and will employ an open procurement method as per the regulations for above-threshold procedures. This tender represents a significant opportunity for businesses in the counselling and mental health support sector, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Providers equipped to offer psychological support or helpline services will find this tender particularly relevant, as it aims to extend assistance for NHS and social care staff in need of mental health resources. Engaging in this contract could not only enhance service delivery to a critical area of public health but also expand a business's presence in the healthcare sector. ## Notice The NHS staff helpline was initially setup as part of the COVID-19 people health and wellbeing Programme, which was designed to provide an end-to-end pathway approach, with the helpline being part of the 'preventative care' offer. To date, there have been more than one million contacts across the full national support offer. The helplines have been contacted over 19,000 times since launch in April 2020. The NHS staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019: Evaluation findings on the helpline have indicated that staff continue to contact the helpline with concerns, and that there is a need for psychological support independent of the NHS. This indicates a clear need for the continuation of a national helpline to provide important support to staff with immediate help and 'active listening', through to signposting to other wellbeing and mental health support offers. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'National Staff Support Helpline for all NHS and social care staff' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message' ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12b648bd-df96-41a7-94c9-d816687432df | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Feb 2022 | | Submission deadline | 29 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 May 2022 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £700,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 25 Feb 2022 at 14:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/12b648bd-df96-41a7-94c9-d816687432df ## Documents - https://www.contractsfinder.service.gov.uk/Notice/12b648bd-df96-41a7-94c9-d816687432df 25th February 2022 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/login ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ab781a81-8ce3-4b45-8e60-7f23fab38584.json.