---
title: "ServiceNow Implementation - SR257580988"
ocid: "ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-01-09"
---

# ServiceNow Implementation - SR257580988

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf.json)

## Summary

The procurement process involves H M Revenue & Customs as the buying organisation, which has secured a contract for the implementation of the ServiceNow product set across its estate. This contract, valued at £1,634,653, falls under the IT services industry category and was awarded following a selective procurement method, specifically as a call-off from a framework agreement. The contract period runs from 4 November 2019 to 3 November 2020. The initial tender period closed on 4 September 2019.

This tender presents opportunities for businesses in the IT services sector, particularly those specialising in consulting, software development, and support. Companies capable of delivering complex software solutions and integration services would be well-suited to compete for similar future contracts. The involvement of large firms like ATOS IT SERVICES LIMITED suggests that collaboration or partnership with established players may also enhance the chances for smaller firms seeking to expand their market presence.

## Notice

Implementation of the ServiceNow product set onto HMRC's estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52cb99df-f594-4eaa-bb87-3fa6a9adbf83 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2020 |
| Submission deadline | 4 Sep 2019 |
| Future notice date | Not specified |
| Award date | 3 Nov 2019 |
| Contract period | 4 Nov 2019 - 3 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,634,653 |
| Lots value | Not specified |
| Awards value | £1,634,653 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF4 2QH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Dawley & Aqueduct |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Jan 2020 at 10:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/52cb99df-f594-4eaa-bb87-3fa6a9adbf83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52cb99df-f594-4eaa-bb87-3fa6a9adbf83
  9th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-abaac131-bdbe-43a9-b014-48a07423b8bf.json.