--- title: "Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging" ocid: "ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248.json" source: "Contracts Finder" current_stage: "Tender" buyer: "H M REVENUE & CUSTOMS" published: "2020-11-26" --- # Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging Buyer: H M REVENUE & CUSTOMS Current stage: Tender OCID: ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248.json) ## Summary The procurement process is led by H M Revenue & Customs, focusing on the tender titled "Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging." This project falls under the IT services category, specifically concerning consulting, software development, Internet, and support. The initial procurement stage is currently active, with the tender period concluding at 12:00 GMT on 30 November 2020. The contract will last for 24 months, starting from 1 February 2021, with an estimated value of £6.5 million and an option to extend for a further year, bringing the total potential value to approximately £9.75 million. This contract presents significant growth opportunities for businesses, particularly SMEs and voluntary, community, and social enterprise organisations, that possess expertise in IT services. Firms capable of delivering comprehensive communication services, including multi-factor authentication, SMS, and email solutions, are ideally suited to compete. Additionally, providers must meet stringent security standards such as ISO-27001 and Cyber Essentials certifications, making this a suitable opportunity for companies with strong compliance capabilities and innovative approaches to customer engagement. ## Notice The Authority will be using an e-sourcing (eTendering) tool/application for this procurement. The Authority is looking to identify a Supplier to take on and transform the existing services including; MFA SMS (OTP) and Voice Calling, outbound email and SMS capabilities (including multi device messaging), currently supported by multiple Suppliers. This new combined email and text service will be a part of a range of Communication Services that will support The Authority's strategy of communicating with the right customer at the right time through the right channel. Currently approximately 94 million SMS, 8 million voice calls and 220 million emails are issued per annum on behalf of HMRC. The current scope for the SMS and Voice Calling as part of the Multi-Factor Authentication service is: * to send a unique six (6) digit access code to a customer. The Authority will be responsible for the creation and duration of the validity of any access code e.g. 15 minutes; * the code must be sent to a landline or mobile via SMS ("transactional route") or Voice; * the user could be in the UK or abroad (anywhere in the world); * the SMS is sent using a single unique short code / unique Sender ID associated with The Authority - this must be provided by the Supplier. The current scope for Email and SMS campaigns is to provide: * help and support to our customers, * nudges and prompts, * provide reassurance and prevent progress chasing, and * seek customer feedback to help improve our services. The successful Supplier must deliver the new service in two phases: Phase 1: Transition of the existing range of services to one service solution. Phase 2: We are looking to exploit the top quartile capabilities provided in the solution to develop new and innovative ways of communicating with our customers, whether that be on a 121 or 1 to many basis, in a way that work seamlessly and through standard interfaces where necessary with The Authority's other Communication and Communication management services. HMRC requires potential providers to comply with the relevant essential requirements below or equivalent: a) ISO-27001 Certification as accredited by UKAS or a comparable body, b) Cyber Essentials Certification, c) Cyber Essentials Plus Certification, d) CHECK approved Pen Testers on an annual basis or such time as both Parties agree, for both internal and external system IP's. Tested to OWASP latest guidelines, e) Cyber Risk Insurance, f) Security Patch Management System, h) data centres in the UK, with no data leaving the UK. HMRC reserves the right to make services procured available to other publicly funded bodies including RCDTS, its wholly owned subsidiary company working on behalf of HMRC. **This contract is for a period of 24 months with approx. value of GBP 6.5m with the provision to extend for a further 12 month term, total value of 24 month term with 12 month extension approx. GBP 9.75m** Additional information: Please note that the deadline for receiving tenders has been extended for one week, with the new deadline being 12.00 GMT, Monday 7 December 2020. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Nov 2020 | | Submission deadline | 7 Dec 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2021 - 1 Feb 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,750,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | TELFORD | | Post town | Telford | | Postcode | TF3 4NT | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG21 Telford and Wrekin | | Local authority | Telford and Wrekin | | Electoral ward | Malinslee & Dawley Bank | | Westminster constituency | Telford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 26 Nov 2020 at 11:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 6 Nov 2020 at 08:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 17:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 11:51 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 09:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 08:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 08:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a - 4 Nov 2020 at 08:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/99649c7f-2bab-4793-b269-4d88af392c1a 26th November 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/08d52f34-1aef-4482-92b1-557ff627926a Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/03e321b6-2af4-476d-bf8a-08e1be3f9c15 Tender Instructions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/81dcc7b8-453d-4e09-8ee3-eee9989e50b7 Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab2413fe-747d-400a-a5ec-4a174e0b1146 Security Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9e2b18e-54e6-4b1f-8a56-872ac2918a81 Accessibility Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/26d6d832-c959-45b9-923d-0121ff130b34 Security Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/31fd1826-2e09-4a0c-9df5-8c202b0efcca Pricing/ Cost Model - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7493524-b847-416d-b76f-7fdd3b32b997 Ariba guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f7c85a7e-b82b-4008-a275-6b6884db7905 RFP Event Details ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-abe02492-c5a6-4f8f-ab45-29d079423248.json.