---
title: "SRO Ticketing and CRM System Consultancy"
ocid: "ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TUNBRIDGE WELLS BOROUGH COUNCIL"
published: "2019-02-11"
---

# SRO Ticketing and CRM System Consultancy

Buyer: TUNBRIDGE WELLS BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c

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## Summary

Tunbridge Wells Borough Council is initiating a tender process for the "SRO Ticketing and CRM System Consultancy" aimed at enhancing their ticketing and customer relationship management systems. The procurement is classified under the industry category of systems and technical consultancy services, specifically within the areas of systems consultancy and software-related services. The tender period is set to conclude on 22nd February 2019, with the contract expected to commence on 8th April 2019 and run until 1st April 2020. The value of the contract is £10,000 and aims to improve system functionality and streamline customer engagement.

This opportunity presents a significant avenue for business growth, particularly for firms specialised in systems consultancy and software development. Small and medium-sized enterprises (SMEs) with expertise in enhancing digital ticketing systems, customer relationship management, and related training services would be well-positioned to compete for this contract. Companies that can demonstrate innovative solutions for customer journey optimisation and online booking systems may find a distinct advantage in this tendering process.

## Notice

Tunbridge Wells Borough Council is looking to appoint a single service provider to provide advice, training and delivery to the Council in relation to its SRO Ticketing and CRM System. The work will cover: Identifying areas to improve use of system functionality Review documentation and use of documentation (including layouts and dynamic text) Review email integration with Force 24 System Develop and implement online booking for wheelchair/mobility bookers. Streamline and monetise the customer journey Develop and implement our use of Campaigns Module Develop and implement our use of Fundraising Module Develop and implement our use of Agency Module Training in all of the above areas We envisage that the work will commence in April 2019.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a131f2d7-cfea-49c0-99ed-74d72b7d8a40 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Feb 2019 |
| Submission deadline | 22 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Apr 2019 - 1 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TUNBRIDGE WELLS BOROUGH COUNCIL |
| Locality | TUNBRIDGE WELLS |
| Post town | Tonbridge |
| Postcode | TN1 1RS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tunbridge Wells |
| Electoral ward | Park |
| Westminster constituency | Tunbridge Wells |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services
- 72246000 - Systems consultancy services
- 72260000 - Software-related services

## Release History

- 11 Feb 2019 at 14:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a131f2d7-cfea-49c0-99ed-74d72b7d8a40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a131f2d7-cfea-49c0-99ed-74d72b7d8a40
  11th February 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=aeed3f0b-0c2e-e911-80f2-005056b64545
  Advert

## Notice URLs

- http://www.tunbridgewells.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c.json.