---
title: "BT1737- Automated Resident Engagement Platform"
ocid: "ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LUTON COUNCIL"
published: "2024-09-16"
---

# BT1737- Automated Resident Engagement Platform

Buyer: LUTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c

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## Summary

Luton Council has successfully completed a procurement process for the provision of an automated resident engagement platform. The contract, titled "BT1737- Automated Resident Engagement Platform," focuses on the industry category of software package and information systems and is aimed at increasing revenue collection rates. The procurement was executed through a direct award process, with Voicescape Limited selected as the supplier. The contract period starts on 2nd September 2024 and ends on 30th October 2025, with the project taking place in England. The tender, valued at £25,000, moved from the tender period ending on 26th August 2024 to the award being made on 29th August 2024.

This contract presents a substantial growth opportunity for businesses specialising in software solutions and resident engagement platforms, particularly those with expertise in public sector revenue collection. While this procurement focused on a direct award, future opportunities in similar categories could be suitable for businesses capable of delivering innovative, cost-effective software solutions. Companies with a proven track record in enhancing public sector efficiencies and revenue generation will find this kind of contract appealing.

## Notice

The use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd108746-5d9a-4908-bb36-d07dab249cb6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2024 |
| Submission deadline | 26 Aug 2024 |
| Future notice date | Not specified |
| Award date | 28 Aug 2024 |
| Contract period | 1 Sep 2024 - 30 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LUTON COUNCIL |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2BQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Sep 2024 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd108746-5d9a-4908-bb36-d07dab249cb6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd108746-5d9a-4908-bb36-d07dab249cb6
  16th September 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.luton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ac2c147a-de1a-461a-a49b-0fa89f0e6f0c.json.