---
title: "iCasework case management for councillors"
ocid: "ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ISLINGTON"
published: "2024-03-06"
---

# iCasework case management for councillors

Buyer: LONDON BOROUGH OF ISLINGTON  
Current stage: Award  
OCID: ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e.json)

## Summary

The London Borough of Islington has completed a procurement process for the purchase and implementation of the Civica iCasework councillor case management system. This system is aimed at enhancing the ability of councillors to manage cases from the public, track progress, and engage with internal departments effectively. The contract, with a value of £59,375, was awarded to Civica UK Limited. The tender method used was selective, with the contract start date set for March 31, 2022, and end date as May 31, 2024. The procurement was a service category, and the tender period ended on February 28, 2022.

This procurement process by the London Borough of Islington provides a business opportunity for companies specializing in software packages and information systems. The contract, implemented through a framework agreement, could appeal to large-scale technology solution providers. With a clearly defined need for a case management system, businesses offering similar solutions tailored for public sector requirements may find this tender well-suited for their expertise, allowing for potential business growth and collaboration with the local council.

## Notice

Purchase and Implementation of Civica iCasework councillor case management system on request of Chief Executive. System will enable Councillors to log and track cases from members of the public and follow up with relevant internal departments to bring to successful resolution. Additional reporting features will enable the Council to easily identify problematic service areas, or ward specific issues to enable improved forward planning and engagement with its residents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2024 |
| Submission deadline | 28 Feb 2022 |
| Future notice date | Not specified |
| Award date | 15 Jun 2022 |
| Contract period | 30 Mar 2022 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £59,375 |
| Lots value | Not specified |
| Awards value | £59,375 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ISLINGTON |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 2UD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | St Mary's & St James' |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Mar 2024 at 15:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb
- 28 Feb 2024 at 16:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb
- 26 Jan 2024 at 17:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb
  6th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e.json.