---
title: "Customer Satisfaction Research"
ocid: "ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2024-10-23"
---

# Customer Satisfaction Research

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378.json)

## Summary

The Security Industry Authority (SIA) has completed the procurement process titled "Customer Satisfaction Research," classified under the market research services category with a CPV code of 79310000. This project, aimed at appointing a supplier to measure satisfaction levels and evaluate the experience of individuals applying for an SIA licence, has a total contract value of £96,600. The procurement was conducted through a selective method, specifically a call-off from a dynamic purchasing system. The contract period begins on 23 October 2024 and ends on 31 March 2027, with the award status marked as active on 8 October 2024. The main location for delivery is the United Kingdom.

This tender presents significant opportunities for businesses specialising in market research services, particularly those capable of handling comprehensive customer and user satisfaction surveys. Small and medium-sized enterprises (SMEs) will find this tender especially suited to their capabilities given the SIA's suitability criteria that favour SMEs. BMG Research Limited, a large-scale supplier based in Cheshire, has been awarded the contract, highlighting the competitive nature and scope of the project. The three-year contract ensures steady business and substantial growth opportunities for firms engaged in market research.

## Notice

This project is to appoint a supplier who can deliver customer and user research in order to measure satisfaction levels and evaluate the experience of individuals applying for an SIA licence.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db68e784-6c4d-4ee1-9137-e9985d47d503 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2024 |
| Submission deadline | 24 Jul 2024 |
| Future notice date | Not specified |
| Award date | 7 Oct 2024 |
| Contract period | 22 Oct 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,600 |
| Lots value | Not specified |
| Awards value | £96,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 23 Oct 2024 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db68e784-6c4d-4ee1-9137-e9985d47d503

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db68e784-6c4d-4ee1-9137-e9985d47d503
  23rd October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378.json.