---
title: "006460 - Telephony Infrastructure and Software"
ocid: "ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2019-08-01"
---

# 006460 - Telephony Infrastructure and Software

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15

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## Summary

The procurement process titled "006460 - Telephony Infrastructure and Software" is being undertaken by Newcastle City Council, with the aim of modernising telephony services within its Contact Centre and back office. This initiative falls within the telecommunications network industry and is located in Newcastle upon Tyne, North East England. The procurement stage has reached the Award phase, having been completed on 16th July 2019. The contract is valued at £2,200,000 and is structured as a call-off from the CCS Network Services Framework (RM 1045) Lot 5, with an initial duration of 60 months and the possibility of extending for an additional 24 months. The contract period will commence on 1st September 2019 and continue until 31st August 2026.

This tender presents significant opportunities for businesses looking to expand in the telecommunications sector, particularly those offering scalable and agile telephony solutions suitable for large volumes of calls. Companies that specialise in enterprise-level telecommunications, contact centre technology, and on-premise solutions would find this procurement particularly relevant. Given that only organisations registered on the approved list may participate, it is vital for potential suppliers to verify their eligibility within the CCS Network Services Framework.

## Notice

Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office. The solution must be scalable and capable of handling approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues. The solution must be future proof and capable of supporting agile and mobile working. The Council require a on-premise enterprise solution. This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5. Only organisations on the approved list will be considered for this opportunity. The initial contract length is for 60 months with 2 x 12 month options to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/72a2d796-acf7-4379-986a-77a541793ddc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2019 |
| Submission deadline | 9 Jul 2019 |
| Future notice date | Not specified |
| Award date | 15 Jul 2019 |
| Contract period | 31 Aug 2019 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,700,000 |
| Lots value | Not specified |
| Awards value | £2,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 1 Aug 2019 at 07:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72a2d796-acf7-4379-986a-77a541793ddc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/72a2d796-acf7-4379-986a-77a541793ddc
  1st August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15.json.