---
title: "Provision of Continuity of Service for Customer Experience Platform"
ocid: "ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-11-14"
---

# Provision of Continuity of Service for Customer Experience Platform

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec

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## Summary

The Crown Commercial Service has awarded a contract for the Provision of Continuity of Service for Customer Experience Platform worth £50,000. The procurement method used was Other - Single Tender Action. The contract period starts on October 3, 2022, and ends on October 2, 2023. The tender deadline was September 28, 2022, and the service is related to IT software package and survey analysis services. The awarded supplier is Qualtrics, LLC, located in the United States.

This contract opportunity with the Crown Commercial Service offers a chance for businesses providing IT software packages and survey analysis services to expand their operations. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable. The significant contract value of £50,000 and the specific focus on customer satisfaction survey tools present a lucrative growth opportunity for tech companies specialised in these areas.

## Notice

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user exper

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be215e0c-049b-483e-ae17-c6f7a9abc948 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Single Tender Action |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2022 |
| Submission deadline | 27 Sep 2022 |
| Future notice date | Not specified |
| Award date | 27 Sep 2022 |
| Contract period | 2 Oct 2022 - 2 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48517000 - IT software package
- 79311300 - Survey analysis services
- 79342311 - Customer satisfaction survey

## Release History

- 14 Nov 2022 at 10:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be215e0c-049b-483e-ae17-c6f7a9abc948

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be215e0c-049b-483e-ae17-c6f7a9abc948
  14th November 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2a163d1-fb9a-4f7b-8028-2be5542205e8
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1ddd5933-9009-48f1-8ade-8ea6beb4314e

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec.json.