---
title: "CRM Cross Cutting Managed Platform Support"
ocid: "ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-03-19"
---

# CRM Cross Cutting Managed Platform Support

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826.json)

## Summary

H M Revenue & Customs (HMRC) recently concluded the procurement process for "CRM Cross Cutting Managed Platform Support," which falls under the industry category of IT services, such as consulting, software development, Internet, and support. The procurement, initiated via the DALAS framework, was selectively tendered and valued at GBP 267,836.40. This framework agreement commenced on 18th February 2025 and concluded on 31st March 2025, with the contract awarded to Mercator IT Solutions Ltd. The tender stage ended on 13th January 2025, and the award notice was officially published on 19th March 2025. The primary delivery location is London, England.

This tender represents significant business growth opportunities, particularly for SMEs engaged in providing comprehensive IT solutions. Businesses specialising in customer record management systems and platform support services would be well-suited for such contracts. Such opportunities facilitate expansion in governmental IT projects and position firms as key players in the public sector IT infrastructure, allowing them to leverage this project as a reference for future bids.

## Notice

The Single Customer Account is looking to deliver an enhanced way to achieve the provision of Cross-Cutting managed platform support for HMRC's Customer & Record Management. This will be achieved by awarding the contract to a supplier chosen via the DALAS framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9aa4b5d0-c481-454d-975b-408d269af621 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | 13 Jan 2025 |
| Future notice date | Not specified |
| Award date | 21 Feb 2025 |
| Contract period | 18 Feb 2025 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £267,836 |
| Lots value | Not specified |
| Awards value | £267,836 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MERCATOR IT SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Mar 2025 at 09:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9aa4b5d0-c481-454d-975b-408d269af621
- 19 Mar 2025 at 09:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9aa4b5d0-c481-454d-975b-408d269af621

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9aa4b5d0-c481-454d-975b-408d269af621
  19th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2582d5a3-c55d-4609-af63-cb711587c719

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-accd9007-dfec-4b2c-8eda-51aa32e5b826.json.