--- title: "Provision of PPG and BAU Interim Support" ocid: "ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6.json" source: "Contracts Finder" current_stage: "Award" buyer: "CROWN COMMERCIAL SERVICE" published: "2024-08-02" --- # Provision of PPG and BAU Interim Support Buyer: CROWN COMMERCIAL SERVICE Current stage: Award OCID: ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6.json) ## Summary The Crown Commercial Service (CCS) has completed the procurement process for the "Provision of PPG and BAU Interim Support" contract within the IT services category, specifically focusing on consulting, software development, Internet, and support. The contract was awarded to BRICKENDON CONSULTING LIMITED and involves various operational, development, and technical support tasks. The original contract, which includes one six-month extension option, will now run through to 30 January 2025. This procurement process was conducted through a direct award method, with the contract commencing on 7 February 2024. The total contract value stands at £439,000, and the services will be provided across the United Kingdom. This tender offers significant business growth opportunities, particularly for companies specialising in IT consulting, software development, and technical support services. The scope of work includes operational support for registered organisations and users, development support for addressing bugs and issues, as well as second and third-line ticket support. Additionally, it involves the management of technical knowledge, applying PPG patches and updates, and proactive monitoring for capacity and performance issues. While the contract is already awarded to a firm suited for large-scale operations, businesses aiming to build expertise in government IT contracts and operational support could benefit from understanding the requirements and performance metrics set by the Crown Commercial Service. ## Notice Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity. This is until a longer-term mode of operation has been identified. This interim support will provide the following Operational support for organisations and users registered on the PPG system including actioning of service requests. Development support to ensure bug and issues are remediated. 2nd and 3rd line ticket support. Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams Applying of PPG Patches and Updates. Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits. Including regular output reports to stakeholders. The Buyer utilised the one (1) extension option of six (6) months that was included in the original contract, the new end date being 30/1/2025. The scope was changed with suggested improvements to the contract agreed at no additional cost. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0edf1c5e-74c7-412a-ac9e-f3c1dbac7131 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Direct Award | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Aug 2024 | | Submission deadline | 22 Jan 2024 | | Future notice date | Not specified | | Award date | 31 Jan 2024 | | Contract period | 7 Feb 2024 - 30 Jan 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £439,000 | | Lots value | Not specified | | Awards value | £439,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BRICKENDON CONSULTING | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 2 Aug 2024 at 14:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0edf1c5e-74c7-412a-ac9e-f3c1dbac7131 - 2 Aug 2024 at 14:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0edf1c5e-74c7-412a-ac9e-f3c1dbac7131 - 4 Mar 2024 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0edf1c5e-74c7-412a-ac9e-f3c1dbac7131 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0edf1c5e-74c7-412a-ac9e-f3c1dbac7131 2nd August 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0169e7ef-7636-45e4-bde1-e6744f8c1c11 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/62e44f02-9303-4878-9610-178936986c6e Redacted contract notice change ## Notice URLs - https://www.gov.uk/government/organisations/crown-commercial-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-acd31340-67d3-4309-b0bf-d11619ef61f6.json.