--- title: "Provision and Support of an IT Service Desk Solution" ocid: "ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROYAL BERKSHIRE FIRE & RESCUE SERVICE" published: "2016-12-08" --- # Provision and Support of an IT Service Desk Solution Buyer: ROYAL BERKSHIRE FIRE & RESCUE SERVICE Current stage: Tender OCID: ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57.json) ## Summary The Royal Berkshire Fire & Rescue Service is currently in the tender stage of its procurement process for the "Provision and Support of an IT Service Desk Solution". This initiative aims to replace an outdated IT service currently in use and is classified under the industry category of computer support and consultancy services. The tender is intended for solutions that align with ITIL standards and support various service desk functions. The deadline for submitting tenders is 12 January 2017, with the anticipated contract period starting on 1 March 2017 and concluding on 28 February 2021. The service will be primarily hosted at the RBFRS headquarters in Reading, located in the South East of England. This procurement process presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT support and consultancy services, particularly those that have experience in implementing ITIL-aligned solutions. Businesses that can demonstrate expertise in service desk systems and customer-focused IT services will be well-positioned to compete. Engaging in this tender could facilitate growth through long-term collaboration with a key public service provider, while also enhancing service delivery for the broader range of partner fire services involved. ## Notice Royal Berkshire Fire Authority (the "Authority") is seeking to award a Contract for the provision of a new IT Service Desk. The Authority currently uses a version of Spiceworks, which is no longer under support. The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice. The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations. It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters. The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service. Additional information: Please apply through the IN-TEND portal if you are not registered on the site, you will need to do this. The link is https://in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2016 | | Submission deadline | 12 Jan 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2017 - 28 Feb 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROYAL BERKSHIRE FIRE & RESCUE SERVICE | | Locality | READING | | Post town | Reading | | Postcode | RG31 7SD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | West Berkshire | | Electoral ward | Tilehurst Birch Copse | | Westminster constituency | Reading West and Mid Berkshire | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72600000 - Computer support and consultancy services ## Release History - 8 Dec 2016 at 11:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f - 7 Dec 2016 at 08:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f 8th December 2016 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57.json.