---
title: "NECS Cisco Contact Center Flexplan Subscription"
ocid: "ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N H S SHARED BUSINESS SERVICES"
published: "2025-03-18"
---

# NECS Cisco Contact Center Flexplan Subscription

Buyer: N H S SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75.json)

## Summary

In a completed procurement process, NHS Shared Business Services, based in Salford, England, sought pricing for renewing the Cisco Contact Center Flexplan Subscription for 12, 24, and 36 months. This tender, classified under the subscription services category, addressed the renewal of current licences for their Unified Contact Center Express platform. The key dates included the tender end date on 1st July 2022, and the contract period intended to span from 8th August 2022 to 7th August 2024. The procurement method used was selective, as part of a call-off from a framework agreement.

This tender represents a significant business growth opportunity, particularly for small and medium-sized enterprises (SMEs) specialising in IT subscription services. The contract valued at £158,753.16 GBP was awarded to Insight Direct (UK) LTD, an SME itself, highlighting the feasibility for other similar-sized businesses to compete successfully in future tenders of this nature. Companies adept in providing tailored subscription services with the capability to support large operational needs like those of NHS Shared Business Services could greatly benefit from engaging in such contracts.

## Notice

NECS would like pricing for 12months, 24 months, and 36 months renewal of our existing Cisco Contact Center Flexplan subscription for our on Premise, Unified Contact Center Express platform. Prices should be based on a renewal of all of our current licences. Supply a Cisco Contact Center Flexplan subscription renewal for the quantities of agents listed in the below table and as per the below BOM with a start date of 20th August 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f58f6a3-a482-4ad6-9f78-e7057e96b06a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2025 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | 10 Aug 2022 |
| Contract period | 7 Aug 2022 - 7 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £158,753 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N H S SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 18 Mar 2025 at 10:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f58f6a3-a482-4ad6-9f78-e7057e96b06a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f58f6a3-a482-4ad6-9f78-e7057e96b06a
  18th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75.json.