---
title: "Contact Centre Call Handling"
ocid: "ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ARTS COUNCIL ENGLAND"
published: "2017-08-24"
---

# Contact Centre Call Handling

Buyer: THE ARTS COUNCIL ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118

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## Summary

The Arts Council England has completed a procurement process for a project titled "Contact Centre Call Handling". This initiative is categorised under evaluation consultancy services and seeks to replace the existing customer support system with the Enghouse Interactive solution. The project is located in Birmingham, England. The contract period is set from 21st August 2017 to 20th August 2020, with a maximum value of £40,000 for the first year and £55,000 over four years. The tender opportunity was officially published on 24th August 2017 and the procurement method was classified as 'Other'.

This tender presents significant opportunities for businesses in the technology and communication services sector, particularly those involved in contact centre solutions and integrations. Small and medium-sized enterprises (SMEs) should consider participating, as there is an inclination towards fostering competition from agile and innovative providers. Companies capable of integrating multi-channel customer interaction systems would be especially well-suited to compete for this contract, aligning with the Arts Council's focus on improving customer engagement through enhanced technological solutions.

## Notice

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed PS40,000 in the first contract year and PS55,000 over the full contract duration of 4 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a3efb2f6-3461-4224-9853-834ba82266d9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2017 |
| Submission deadline | 28 Jul 2017 |
| Future notice date | Not specified |
| Award date | 27 Jul 2017 |
| Contract period | 20 Aug 2017 - 20 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2LH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOYAGER NETWORKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 79419000 - Evaluation consultancy services
- 92000000 - Recreational, cultural and sporting services

## Release History

- 24 Aug 2017 at 14:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a3efb2f6-3461-4224-9853-834ba82266d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a3efb2f6-3461-4224-9853-834ba82266d9
  24th August 2017 - Awarded contract notice on Contracts Finder
- https://www.localgovsourcing.co.uk/artscouncil/
  Link to eSourcing Portal

## Notice URLs

- http://www.artscouncil.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118.json.