---
title: "Microsoft Unified Support (only available from Microsoft)"
ocid: "ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
published: "2026-06-25"
---

# Microsoft Unified Support (only available from Microsoft)

Buyer: NATIONAL ENERGY SYSTEM OPERATOR LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d.json)

## Summary

The National Energy System Operator Limited has awarded a contract under the CCS G-Cloud 14 Framework (RM1557.14) for Microsoft Unified Support services. The procurement, classified under the "System and support services" industry category, encompasses technical support and service management across NESO's operations in England, Scotland, and Wales. The procurement method was selective via a call-off from a framework agreement. The award, valued at £1,081,378.34, was completed with a contract period starting from 1st June 2026 to 31st May 2027, with key activities planned to sustain business system performance.

This procurement opens up potential avenues for large-scale businesses specialising in IT support services, especially those with extensive experience in managing Microsoft technology. As the procurement process was completed through a selective framework agreement, the operation primarily benefits established suppliers familiar with such frameworks. While SMEs and VCSEs were not targeted, the procurement demonstrates the increasing reliance on advanced technical support services, reflecting potential growth areas for businesses aiming to engage in similar large-scale government contracts.

## Notice

National Energy System Operator (NESO) has awarded a call-off contract under the CCS G-Cloud 14 Framework (RM1557.14) for the provision of Microsoft Unified Support services. The contract provides technical support, proactive advisory services, service management, and escalation support for NESO's Microsoft technology estate, helping to ensure the continued availability, security, and performance of critical business systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d9354f63-c008-4463-a1d0-a4d45e37574c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2026 |
| Submission deadline | 21 May 2026 |
| Future notice date | Not specified |
| Award date | 28 May 2026 |
| Contract period | 31 May 2026 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,081,378 |
| Lots value | Not specified |
| Awards value | £1,081,378 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ENERGY SYSTEM OPERATOR LIMITED |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG41 5BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Winnersh |
| Westminster constituency | Wokingham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 25 Jun 2026 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d9354f63-c008-4463-a1d0-a4d45e37574c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d9354f63-c008-4463-a1d0-a4d45e37574c
  25th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d.json.