---
title: "Support & Maintenance of ITIL Asset & Management System"
ocid: "ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL"
published: "2025-02-18"
---

# Support & Maintenance of ITIL Asset & Management System

Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d

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## Summary

Redcar & Cleveland Borough Council has completed the procurement for the support and maintenance of an ITIL Asset and Management System, categorised under "Software package and information systems" with CPV code 48000000. This tender follows an exemption procurement method and covers services to be delivered in the North East of the United Kingdom. The tender period ended on 30th January 2025, and the resulting contract is set to commence on 1st April 2025 and will conclude on 31st March 2030. The procurement award was finalised on 31st January 2025, with Halo Solutions Ltd selected as the supplier for the contract valued at GBP 175,500.

This tender presents significant opportunities for businesses specialising in software development and IT services, particularly those focusing on ITIL compliant systems. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations are considered suitable for such contracts, opening the door for these entities to engage in substantial and long-term governmental projects. Companies that excel in delivering robust and reliable IT management systems would find this contract beneficial for growth and portfolio enhancement.

## Notice

Provision of ITIL compliant Ticket and Asset Management system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7cd0125-51e5-424a-8680-3e850851a103 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - 455 - Exemption |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | 30 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £175,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL |
| Locality | REDCAR |
| Post town | Cleveland |
| Postcode | TS10 1RT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Coatham |
| Westminster constituency | Redcar |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Feb 2025 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7cd0125-51e5-424a-8680-3e850851a103

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7cd0125-51e5-424a-8680-3e850851a103
  18th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad3b4e24-47aa-4f16-b3d3-5b34dc59ab7d.json.