---
title: "RUGCON - Voicescape Digital Engagement Sevices"
ocid: "ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RUGBY BOROUGH COUNCIL"
published: "2024-11-11"
---

# RUGCON - Voicescape Digital Engagement Sevices

Buyer: RUGBY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07

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## Summary

Rugby Borough Council has completed the procurement process for the "RUGCON - Voicescape Digital Engagement Services" contract, classified under the industry-specific software package (CPV 48100000). This project involves a managed service platform for Voicescape Collections, covering all stages of Council Tax revenues and benefits. The contract has been awarded to Voicescape Limited, and the contract period runs from 21 March 2024 to 20 March 2027. The project will be delivered in the West Midlands, United Kingdom, and was procured through a direct award method.

This tender presents significant opportunities for businesses specialising in digital engagement services, especially SMEs and VCSEs, given the suitability criteria mentioned. Companies with expertise in industry-specific software packages can leverage this contract to expand their footprint in the public sector, particularly in the West Midlands. Moreover, the three-year contract duration allows for sustained business growth and development. Voicescape Limited, identified as an SME, is an example of a business that can benefit from such public procurement opportunities.

## Notice

Managed Service Platform Voicescape Collections (Revenues and Benefits - incorporating all stages of Council Tax)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf9e339e-f85c-4d3b-a337-f5470fcff7ba |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2024 |
| Submission deadline | 29 Feb 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 21 Mar 2024 - 20 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £136,475 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RUGBY BOROUGH COUNCIL |
| Locality | RUGBY |
| Post town | Coventry |
| Postcode | CV21 2RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Rugby |
| Electoral ward | Benn |
| Westminster constituency | Rugby |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 11 Nov 2024 at 12:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf9e339e-f85c-4d3b-a337-f5470fcff7ba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf9e339e-f85c-4d3b-a337-f5470fcff7ba
  11th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad41bbf4-82fc-48d6-b038-45bac8928f07.json.