---
title: "Customer Satisfaction Tracking (CSAT)"
ocid: "ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HM LAND REGISTRY"
published: "2019-06-05"
---

# Customer Satisfaction Tracking (CSAT)

Buyer: HM LAND REGISTRY  
Current stage: Tender  
OCID: ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103.json)

## Summary

The HM Land Registry is seeking proposals for a tender titled "Customer Satisfaction Tracking (CSAT)", aimed at developing and managing a comprehensive customer satisfaction tracking and insight methodology. The tender is classified under the CPV code for customer satisfaction surveys and is valued at £620,089, with a minimum spend of £486,607. This procurement process follows a selective method, specifically a call-off from a dynamic purchasing system. The tender period concluded on 30th November 2018, while the contract is set to commence on 30th January 2019 and will run until 31st March 2022. The geographical scope includes delivery addresses across the UK and British Overseas Territories, with an emphasis on SMEs being eligible to apply.

This tender presents significant opportunities for businesses in the services sector, particularly for those specialising in customer satisfaction management and survey methodologies. Companies that have experience in data analysis, customer feedback solutions, and those capable of executing large-scale survey projects would be particularly well-suited to compete. Engaging in this contract could not only enhance a firm’s profile but also facilitate relationships with a key public organisation, paving the way for further opportunities in public sector procurement.

## Notice

Development and management of a comprehensive customer satisfaction tracking and insight methodology.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe5c3fce-35d1-46c3-843f-79da53ad2f4c |
| Notice type | Tender Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2019 |
| Submission deadline | 30 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jan 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £620,089 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 5 Jun 2019 at 15:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fe5c3fce-35d1-46c3-843f-79da53ad2f4c
- 5 Jun 2019 at 15:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f0611a98-4eaf-4978-8ef2-0277c1b9f571

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe5c3fce-35d1-46c3-843f-79da53ad2f4c
  5th June 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f0611a98-4eaf-4978-8ef2-0277c1b9f571
  5th June 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103.json.