--- title: "Low Code Solution" ocid: "ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ESSEX COUNTY COUNCIL" published: "2024-08-09" --- # Low Code Solution Buyer: ESSEX COUNTY COUNCIL Current stage: Planning OCID: ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d.json) ## Summary Essex County Council (ECC) is in the planning stage of procuring a Low Code Solution to support its Digital Transformation strategy. This tender, classified under the Software package and information systems category, targets potential suppliers from the East of England. The council plans to pilot this solution over the course of a year to develop tailored applications for various departments. Key dates include the engagement end date on 23 August 2024. Interested parties are encouraged to submit their responses to preliminary questions to the contact person, Tyno Tong, by 5 pm on this date. This procurement offers significant opportunities for businesses involved in software and IT services, especially those with experience in low-code development and CRM solutions. SMEs and VCSE organisations are also encouraged to participate. The pilot includes the development of a customer-facing complaints system and an internal Risk Register System, both of which are critical components for the Council's operations. Companies with ready-to-go solutions that require minimal customization will find this tender particularly appealing, providing an opportunity to establish a long-term partnership with Essex County Council. ## Notice Essex County Council (ECC) is exploring the possibility of procuring a Low Code Solution to enhance our Digital Transformation strategy. Our objective is to thoroughly explore the variety of Low-Code Software options available, which will allow us to conduct a pilot program. This program aims to develop solutions tailored to specific business areas over the course of approximately one year. By doing so, we intend to not only build proficiency in low-code methodologies but also deliver effective solutions for the departments participating in the pilot. The services and requirements we would be most likely to include in the Pilot Programme include: * A customer facing complaints system: Functionality to handle multiple complaint types and include the ability to allocate case work and manage the complaints, log by type of complaint, location or anything else we would like to categorise by, upload documents, generate auto-responses in certain instances and provides MI. * An internal Risk Register System: Dashboard of risk and control measures. Risk Register can be accessed via our single sign on, and have an RBAC model Also, functionality to enable allocation as well as have a RAG rating. Also, enables the management/closure of risks and provides MI. Should the pilot be a success, we would then build a business case to extend the product and capability strategically as a CRM solution for multiple business areas. We are looking for an organisation to partner with us to provide a low-cost product for us to use for the pilot but with the potential to procure a full solution in the event of a successful outcome. We would like some of the solutions to be 'ready to go' with just minor development required to go live, so ideally, the partner will have worked with other local authorities and have previous experiences of building some of the CRM capabilities for them. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09df376f-0f58-4f48-b023-3e4d661f6923 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Aug 2024 | | Submission deadline | Not specified | | Future notice date | 23 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ESSEX COUNTY COUNCIL | | Locality | CHELMSFORD | | Post town | Chelmsford | | Postcode | CM1 1QH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Moulsham and Central | | Westminster constituency | Chelmsford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72222300 - Information technology services ## Release History - 9 Aug 2024 at 09:02 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/09df376f-0f58-4f48-b023-3e4d661f6923 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/09df376f-0f58-4f48-b023-3e4d661f6923 9th August 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/179116ca-43ca-45a1-b40d-062f3c263a1a Early Engagement Survey Questions: Interested parties can provide responses to all or some of the questions. Please feel free to provide additional information regarding services offered which you think the Council would find useful in relation to this exercise. Interested Parties should note that any responses received during this exercise will be treated as confidential information and it is the intention of the Council not to share this information with any third parties. Answers to questions should be submitted to Tyno.Tong@essex.gov.uk by 5pm on 23/08/2024. Thank you very much for your interest and participation. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d.json.