---
title: "Credit Card Handling"
ocid: "ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2021-12-08"
---

# Credit Card Handling

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94.json)

## Summary

The UK Health Security Agency has completed a public procurement process titled "Credit Card Handling," with a focus on financial transaction processing and clearing-house services. The contract, valued at £166,280, was awarded to PCI PAL and is set to run from 31st October 2021 until 31st October 2024. The procurement method was selective, involving a call-off from a framework agreement, and the tender period ended on 17th October 2021, with the award documented on 8th December 2021. The primary location for service delivery is in London, UK.

This tender presents significant opportunities for businesses specialising in secure payment solutions and contact centre services, particularly those that are small and medium-sized enterprises (SMEs). Companies capable of delivering secure financial transaction processing services are well-suited to participate in similar future tenders. Engaging in such contracts could facilitate growth and expand the capabilities of businesses in the financial service sector, enhancing their portfolio and market reach.

## Notice

Provision of Agent Assist - contact centre secure payments

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5d60c21-6c87-492c-8617-d211f2e49f11 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2021 |
| Submission deadline | 17 Oct 2021 |
| Future notice date | Not specified |
| Award date | 15 Nov 2021 |
| Contract period | 30 Oct 2021 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,280 |
| Lots value | Not specified |
| Awards value | £166,280 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PCI PAL |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66172000 - Financial transaction processing and clearing-house services

## Release History

- 8 Dec 2021 at 14:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d60c21-6c87-492c-8617-d211f2e49f11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5d60c21-6c87-492c-8617-d211f2e49f11
  8th December 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H248/u3olO3W0Rxf5H7STddvBPjcYOOUOzk_tsIHPHFgx2Ac
  Please_DocuSign_G-Cloud_PCI_PAL_12_Call_Off_.pdf1_CW Signed_15.11.2021_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94.json.