---
title: "Research Services for Customer Services"
ocid: "ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2026-07-17"
---

# Research Services for Customer Services

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41.json)

## Summary

The Driver and Vehicle Standards Agency (DVSA), based in Bristol, England, has completed a procurement process for research services aimed at securing four Gartner licences. The procurement falls under the Subscription services category and is valued at £105,200. The tender process was managed through a selective procurement method, specifically a call-off from a framework agreement. The contract, awarded to Gartner UK, is set to commence on 1st August 2026 and will conclude on 31st July 2028. This procurement process reaches across several locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and the Rest of the World, with the award notice published on 17th July 2026.

This tender presents growth opportunities for large-scale enterprises active in the information services and research sector. The awarded contract requires the delivery of insightful research materials via the Gartner licences, catering to the Customer Service Centre's needs, thus opening avenues for businesses with established credentials in providing comprehensive subscription services and research expertise. Firms adept at operating on a large scale and capable of delivering high-quality information intelligence would find this contract aligns well with their capabilities, especially those looking to establish or expand their footprint in public sector collaborations.

## Notice

The requirement is for the provision of four Gartner licences to provide the Customer Service Centre with access to research materials

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb3f3158-7299-430b-896f-d3ef812fbd2f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2026 |
| Submission deadline | 1 Jul 2026 |
| Future notice date | Not specified |
| Award date | 15 Jul 2026 |
| Contract period | 31 Jul 2026 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,200 |
| Lots value | Not specified |
| Awards value | £105,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 17 Jul 2026 at 09:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb3f3158-7299-430b-896f-d3ef812fbd2f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb3f3158-7299-430b-896f-d3ef812fbd2f
  17th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41.json.