---
title: "Service Desk Solution"
ocid: "ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE GUINNESS PARTNERSHIP LIMITED"
published: "2016-11-23"
---

# Service Desk Solution

Buyer: THE GUINNESS PARTNERSHIP LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c.json)

## Summary

The procurement process involves THE GUINNESS PARTNERSHIP LIMITED, which is based in London, seeking a new Service Desk Solution to enhance its operational capabilities across multiple functions, including HR and IT. This tender is currently in the Tender phase, with the closing date for submissions set for 9th December 2016. The estimated value of the contract is between £130,000 and £145,000, and the contract period is scheduled to commence on 13th February 2017, lasting until 12th February 2021. The industry category falls under Software Package and Information Systems, and the solution must be accessible through both web and mobile platforms.

This tender presents significant opportunities for software companies, especially those specialising in service desk solutions and IT services, to establish a foothold within the public sector. Businesses with experience in providing software for incident and request management systems and those that can deliver excellent self-service and reporting functionalities will be particularly well-suited to compete. Furthermore, small and medium enterprises (SMEs) are encouraged to participate, reflecting the buying organisation’s openness to innovative solutions.

## Notice

TGPL has a legacy Service Desk solution which is primarily used for Incident and Request management, along with some Problem management. It is currently only used by the IT and HR functions within TGP. As part of the broader strategic direction to develop the TGPL 'Service Style' and deliver an amazing customer experience TGPL is looking to implement a new internal Service Desk solution which is capable of supporting HR, IT (including Management Information), Facilities and Finance. In order to support this strategic direction the new Service Desk solution will need to provide excellent self-service and service reporting functionality and be accessible to users via both web-based clients and mobile devices. The priority will be to provide a new solution to support HR and IT before the Friday 31 March 2017, before rolling out more widely across TGPL. Additional information: If you are interested in this opportunity please submit an expression of interest before the closing date to procurement@guinness.org.uk. The tender documentation will be made available upon receipt of your expression of interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/790cda73-ab49-4891-939a-39c634cdd0d2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2016 |
| Submission deadline | 9 Dec 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Feb 2017 - 12 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 3FG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Nov 2016 at 17:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/790cda73-ab49-4891-939a-39c634cdd0d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/790cda73-ab49-4891-939a-39c634cdd0d2
  23rd November 2016 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c.json.