---
title: "NCH Out of Hours Contact Centre Operations"
ocid: "ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NEWPORT CITY HOMES"
published: "2022-12-21"
---

# NCH Out of Hours Contact Centre Operations

Buyer: NEWPORT CITY HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137.json)

## Summary

The buying organisation, Newport City Homes, is looking to procure a new Out of Hours Contact Centre Operations provider with a contract value of 500,000 GBP. The procurement process is in the Tender stage, with the tender period closing on January 24, 2023. The contract is set to start on March 1, 2023, and will run until May 1, 2026. The industry category is services, and the location for service delivery is Wales, United Kingdom.

This tender presents an opportunity for businesses involved in contact management software development services to compete for a substantial contract with Newport City Homes. Companies skilled in providing Out of Hours Contact Centre Operations are well-suited to bid for this tender. The open procurement method allows a wide range of businesses to participate, fostering competition and innovation in the provision of contact centre services.

## Notice

Newport City Homes are seeking to procure a new Out of Hours Contact Centre Operations provider

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dfa6509-3435-4263-bfd8-8f4f2cad038f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2022 |
| Submission deadline | 24 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2023 - 1 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWPORT CITY HOMES |
| Locality | BRISTOL |
| Post town | Newport |
| Postcode | NP20 2DW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Pillgwenlly |
| Westminster constituency | Newport East |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services

## Release History

- 21 Dec 2022 at 01:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7dfa6509-3435-4263-bfd8-8f4f2cad038f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dfa6509-3435-4263-bfd8-8f4f2cad038f
  21st December 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae41e4b9-3b06-41d4-8bb3-e329eca30137.json.