---
title: "Customer Information Consultancy - re-tender"
ocid: "ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2017-03-10"
---

# Customer Information Consultancy - re-tender

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989.json)

## Summary

The West Yorkshire Combined Authority has completed the procurement process for the "Customer Information Consultancy - re-tender" initiative, aimed at enhancing customer information strategies across the North. This project involved consultancy services with a total contract value of £100,000 and a minimum threshold of £80,000. The provisions of service were to run from 6th February 2017 to 5th May 2017. The tender, which fell under the business and management consultancy category, was published on 20th December 2016, with the tender period ending on 17th January 2017.

This consultancy opportunity presents a significant avenue for growth for small and medium enterprises (SMEs) with expertise in business and management consultancy, particularly those focusing on customer information systems. Companies capable of developing strategic implementation plans and refining customer propositions will find this tender aligned with their services, enabling them to contribute effectively to this initiative. Given the detailed nature of the requirements, firms with a strong background in transport sector consultancy and customer engagement strategies are well-suited to compete.

## Notice

Information and Smart Ticketing, part of Transport for the North, is now seeking a consultancy partner to help us to develop and expand our thinking for customer information across the north, and to produce a 5-year implementation plan including delivering on these key tasks: * Test, challenge and refine the Customer Proposition, particularly in relation to customer information * Set out a detailed 5-year implementation plan which will deliver the customer proposition for the North. Invitation to tender documents must be downloaded from WYCA's e-tendering website https://in-tendhost.co.uk/westyorkshireca/aspx/Home. Hover on and select, 'Tenders' followed by, 'Current' and, 'View Details'. There is a registration process, if not already registered. Log in to gain access to the project and invitation to tender documents. Please note, it is not enough to simply click, 'Express Interest'; interested parties MUST log in and download the documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eed8deae-fee8-4e03-be5b-aec79ec0189f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2017 |
| Submission deadline | 17 Jan 2017 |
| Future notice date | Not specified |
| Award date | 10 Mar 2017 |
| Contract period | 12 Mar 2017 - 12 Jun 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £46,188 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STEER DAVIES GLEAVE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 10 Mar 2017 at 16:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eed8deae-fee8-4e03-be5b-aec79ec0189f
- 20 Dec 2016 at 15:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d3e705a4-42d1-4564-8b4a-c8e044bbdc34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eed8deae-fee8-4e03-be5b-aec79ec0189f
  10th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d3e705a4-42d1-4564-8b4a-c8e044bbdc34
  20th December 2016 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.westyorks-ca.gov.uk
- https://in-tendhost.co.uk/westyorkshireca/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae477df6-1126-4513-a9e2-028a97df0989.json.