---
title: "FHPP0010 - Customer Relationship Programme - Customer Feedback Surveys"
ocid: "ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP"
published: "2024-04-12"
---

# FHPP0010 - Customer Relationship Programme - Customer Feedback Surveys

Buyer: FUTURES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b

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## Summary

Futures Housing Group has awarded a contract for the Customer Relationship Programme - Customer Feedback Surveys. The procurement process was classified under the market research services category, with a contract value of £80,000 and a contract period from April 1, 2024, to March 31, 2026. The award was granted to Acuity Research & Practice, starting from April 1, 2024, and the tender closed on February 22, 2024.

This tender by Futures Housing Group offers opportunities for service providers in market research, survey services, and customer satisfaction survey sectors. The procurement was conducted using an open procedure with a focus on SMEs, making it suitable for small and medium-sized businesses interested in providing customer feedback survey services. The location for service delivery is the United Kingdom, presenting a local business growth opportunity for interested companies.

## Notice

Futures Housing Group is looking to appoint a provider for the Customer Relationship Programme in relation to Customer Feedback Survey details of which are included in the enclosed documents available on Due North procurement portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/035b5d72-465e-4ed4-aa41-defe2a0eae1c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2024 |
| Submission deadline | 22 Feb 2024 |
| Future notice date | Not specified |
| Award date | 13 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | CASTLE DONNINGTON |
| Post town | Derby |
| Postcode | DE74 2SA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | North West Leicestershire |
| Electoral ward | Daleacre Hill |
| Westminster constituency | North West Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79342000 - Marketing services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 12 Apr 2024 at 10:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/035b5d72-465e-4ed4-aa41-defe2a0eae1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/035b5d72-465e-4ed4-aa41-defe2a0eae1c
  12th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.futureshg.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b.json.