---
title: "Call Monitoring ***AWARD***"
ocid: "ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES LIMITED"
published: "2019-07-11"
---

# Call Monitoring ***AWARD***

Buyer: KARBON HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8

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## Summary

The procurement process involves KARBON HOMES LIMITED, which has awarded a contract titled "Call Monitoring" for customer-care services in the North East region of the United Kingdom. The contract, valued at £128,409.06, follows a selective procurement method as a call-off from a framework agreement. The awarding decision was made on 3rd May 2019, with the delivery of services commencing on 22nd July 2019 and continuing until 21st July 2022. The tender period ended on 9th April 2019.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in the provision of customer-care services. Companies specialising in monitoring services, digital solutions, and customer relationship management are well-suited to compete. Given the selected procurement method, businesses that have experience with framework agreements will find themselves in a favourable position to participate in future opportunities for service delivery in similar domains.

## Notice

"Status: Awarded" A contract award notice following a Further Competition for Call Monitoring Services has been awarded to Tunstall Healthcare Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/008fdcf5-9c89-49e3-a696-ebef3c98ecf8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2019 |
| Submission deadline | 9 Apr 2019 |
| Future notice date | Not specified |
| Award date | 2 May 2019 |
| Contract period | 21 Jul 2019 - 21 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £128,409 |
| Lots value | Not specified |
| Awards value | £128,409 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES LIMITED |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTH (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services

## Release History

- 11 Jul 2019 at 16:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/008fdcf5-9c89-49e3-a696-ebef3c98ecf8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/008fdcf5-9c89-49e3-a696-ebef3c98ecf8
  11th July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8.json.