--- title: "804/2019 Parking ICT Case Management System & ANPR Cameras Procurement" ocid: "ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROYDON COUNCIL" published: "2020-07-29" --- # 804/2019 Parking ICT Case Management System & ANPR Cameras Procurement Buyer: CROYDON COUNCIL Current stage: Tender OCID: ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96.json) ## Summary The Croydon Council is currently conducting a procurement process for the "804/2019 Parking ICT Case Management System & ANPR Cameras Procurement," which aims to replace the existing back office parking administration IT system and supply a network of ANPR cameras. This procurement falls under the category of IT services and includes two lots: the reprocurement of the Parking ICT case management system and the supply, installation, and maintenance of ANPR cameras. The tender period is set to close on 1 September 2020, with the anticipated contract period commencing on 1 June 2021 and lasting for ten years, concluding on 31 May 2031. The total value of the contract is estimated at £10,500,000 and follows an open procurement method. This tender presents significant opportunities for businesses specialising in IT services, particularly those with experience in developing and implementing cloud-based systems, vehicle recognition technology, and parking management solutions. Companies that can demonstrate capabilities in improving customer experience, automation, and compliance with regulatory requirements will be well-suited to compete. The emphasis on environmental impact management further opens avenues for businesses focusing on sustainable technologies and innovations related to emissions-based permits and advanced data handling. ## Notice Croydon is procuring a back office parking administration IT system and a network of ANPR cameras. This procurement is for a direct replacement of an existing back office ICT system and for the supply and support of ANPR cameras to issue and process Penalty Charge Notices. The replacement of the current parking ICT system presents the service the opportunity to make improvements in the areas of * Usability and efficiency * Automation * Customer experience and contact * Compliance with audit requirements in relation to permit payment reconciliation There are 2 Lots: * Lot 1 - Reprocurement of the Parking ICT case management system (Back Office System) * Lot 2 - Supply, installation, support and maintenance of new ANPR cameras and camera management system as required throughout the life of the contract. The support and maintenance of existing ANPR cameras. Contract length is anticipated to be 10 years for both Lots. The back office systems will be remotely hosted: in line with the Croydon Digital strategy adopting Cloud first. We are seeking to take advantage of potential efficiencies and new functionality that may now exist or is currently being developed and a long contract term is being sought, in order to provide stability and to form a long term relationship with suppliers. We want a system that will enable the processing and issue of Parking Dispensations, Suspensions and the collection of payments, which is currently a manual process that takes place outside of the back office system. A drive to manage the environmental impact of vehicular traffic in the borough, means that the introduction of emissions based permits and diesel surcharging occurred in 2019 / 2020 is also part of requirements. Examples of new functionality we require include emissions based permits, diesel surcharging, improved customer payment systems, issuing of and payment for parking dispensations through the back office system and associated web interfaces. Self-service by customers when changing vehicles associated with permits and the ability to assign and track pay and display machine faults and repairs. More robust data available to Civil Enforcement Officers, to enable them to confidently issue PCNs knowing that a check with the database of paid for parking sessions has taken place. In the future, we are exploring the ability to issue virtual permits, removing the need for paper permit printing and enabling a permit to be issued, updated or cancelled in real time - improving the customer experience. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dc65f7f-0c3d-48b1-9445-55f4ec8b870f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2020 | | Submission deadline | 1 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2021 - 31 May 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROYDON COUNCIL | | Locality | CROYDON | | Post town | Croydon | | Postcode | CR0 1EA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI62 Croydon | | Local authority | Croydon | | Electoral ward | Fairfield | | Westminster constituency | Croydon West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 29 Jul 2020 at 16:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7dc65f7f-0c3d-48b1-9445-55f4ec8b870f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7dc65f7f-0c3d-48b1-9445-55f4ec8b870f 29th July 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.croydon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae5735ed-a68c-4530-959e-285b70f99e96.json.